Thursday, March 01, 2007
Verizon an attempt to upgrade my DSL speed.
2007-03-01
I decide that I might as well pay the extra 5 bucks a month and get the faster 3MB down speed.
4:48pm called 800-660-2215
IVR tells me to call this number in the future for DSL info.
800-567-6789
and then it transferred me and the IVR asks for my cell phone number again.
4:51pm entered my phone number again
4:54 pm (REP 1) GAVE my telephone number AGAIN this time to a female rep though.
says she can't give me the online price and transferred me to tech support and that they would be able to honor it.
4:58pm Verizon hung up with me
NOTE: online it says to call this number (800) 567-6789 as well for DSL ordering when I try to sign up online.
4:58pm called (800) 567-6789.
gave my phone number to the IVR
4:58pm (REP 2)
Anna (not an America)
5:01pm she says she will transfer me to the billing department. Since she is unable to make that change.
5:02 pm IVR says estimated wait time is "zero" mins.
5:05pm (REP 3) reached a live person Miss Roberts who verified my account.
5:09pm she put me on hold with her supervisor since she said I would have to terminate my account to get that price. Have an early termination fee and then sign up online. I explained to her that I was quoted 2 days ago the 19.99 price by "Carlo" and that if she refuses to do that get me her supervisor.
5:10pm she hung up on me while she was "transferring".
5:13pm called back the "billing" department 800-660-2215. Since I was told they were the department to switch my plans.
5:16pm (REP 4) Miss Garcia she is researching the plans
she is also taking a look online cause her system doesn't show that price. she does see it online for that price.
5:23pm she transferred me to the DSL department (800-567-6789) since she can't do that price in her system.
5:27pm still waiting I just realized that my cell was almost dead and I plugged it into the wall.
5:28pm Miss Garcia checked back with me to tell me she's getting transferred to a billing rep that can help me.
5:32pm (REP 4) Miss Garcia introduces to me over the phone to (REP 5) Miss Murry. Who is also unable to switch me to the plan I was quoted on (by a REP and online) and says she can switch me to the higher plan and give me a one month courtesy credit. I agree since I should have FIOS hopefully by the end of the month.
5:37pm she put me on hold to do that.
5:39pm came back on to tell me she upgraded my account to the faster speed plan and is working on the credits.
she states that the speed increase will happen within the next 24 to 72 hours.
5:40pm she recaps the call at $31.99 a month rate and issued a credit for 1 month. And that I have to do nothing on my side when the speed change happens.
5:41pm END CALL
REPS:4
TIMES I GAVE MY PHONE NUMBER OUT: LOST TRACK. IT WAS A LOT!
Length of my life wasted on phone Today:53
I decide that I might as well pay the extra 5 bucks a month and get the faster 3MB down speed.
4:48pm called 800-660-2215
IVR tells me to call this number in the future for DSL info.
800-567-6789
and then it transferred me and the IVR asks for my cell phone number again.
4:51pm entered my phone number again
4:54 pm (REP 1) GAVE my telephone number AGAIN this time to a female rep though.
says she can't give me the online price and transferred me to tech support and that they would be able to honor it.
4:58pm Verizon hung up with me
NOTE: online it says to call this number (800) 567-6789 as well for DSL ordering when I try to sign up online.
4:58pm called (800) 567-6789.
gave my phone number to the IVR
4:58pm (REP 2)
Anna (not an America)
5:01pm she says she will transfer me to the billing department. Since she is unable to make that change.
5:02 pm IVR says estimated wait time is "zero" mins.
5:05pm (REP 3) reached a live person Miss Roberts who verified my account.
5:09pm she put me on hold with her supervisor since she said I would have to terminate my account to get that price. Have an early termination fee and then sign up online. I explained to her that I was quoted 2 days ago the 19.99 price by "Carlo" and that if she refuses to do that get me her supervisor.
5:10pm she hung up on me while she was "transferring".
5:13pm called back the "billing" department 800-660-2215. Since I was told they were the department to switch my plans.
5:16pm (REP 4) Miss Garcia she is researching the plans
she is also taking a look online cause her system doesn't show that price. she does see it online for that price.
5:23pm she transferred me to the DSL department (800-567-6789) since she can't do that price in her system.
5:27pm still waiting I just realized that my cell was almost dead and I plugged it into the wall.
5:28pm Miss Garcia checked back with me to tell me she's getting transferred to a billing rep that can help me.
5:32pm (REP 4) Miss Garcia introduces to me over the phone to (REP 5) Miss Murry. Who is also unable to switch me to the plan I was quoted on (by a REP and online) and says she can switch me to the higher plan and give me a one month courtesy credit. I agree since I should have FIOS hopefully by the end of the month.
5:37pm she put me on hold to do that.
5:39pm came back on to tell me she upgraded my account to the faster speed plan and is working on the credits.
she states that the speed increase will happen within the next 24 to 72 hours.
5:40pm she recaps the call at $31.99 a month rate and issued a credit for 1 month. And that I have to do nothing on my side when the speed change happens.
5:41pm END CALL
REPS:4
TIMES I GAVE MY PHONE NUMBER OUT: LOST TRACK. IT WAS A LOT!
Length of my life wasted on phone Today:53
Labels: Verizon
# posted by The Owner of This Here Blog : 5:46 PM
