Thursday, March 29, 2007
lala.com something something part:02
This is part:02 of the battle of the horrible grammar began between me and lala.com...
Enjoy!
**Begin back story**
I send out 8 cd's at lala.com (which is weird cause I never been able to send out more than 2-3 at the most before.) Next time I log in to lala.com it says my account is "suspended" (also got an email saying that (see below)).
These are my emails back and forth with them to try and resolve this.
part:01 here
**End back story**
FROM:ME
TO:la la Ticketing Support
DATE:Mar 8, 2007 6:40 PM
subject:Re: Ticket: [XXXXX] RE: Re: Shipping of lala CDs
6 from the last 10! WOW!!
I'd blame the post office.
My netflixs always get here ridiculously late if at all.
I realized that was a dumb email and I probably wouldn't get a response from them. I mailed out another one the following day.
FROM:ME
TO:la la Ticketing Support
DATE:Mar 9, 2007 1:24 AM
subject:Re: Ticket: [XXXXX] RE: Re: Shipping of lala CDs
Looking at my Shipped CD's in "Your Trading History" from December 9th (1st cd shipped in December) till February 1st was only 7cds.
Where did you get the 10 from?
So then are you saying out of those 7 cds 6 of them weren't received?
Enjoy!
**Begin back story**
I send out 8 cd's at lala.com (which is weird cause I never been able to send out more than 2-3 at the most before.) Next time I log in to lala.com it says my account is "suspended" (also got an email saying that (see below)).
These are my emails back and forth with them to try and resolve this.
part:01 here
**End back story**
FROM:ME
TO:la la Ticketing Support
DATE:Mar 8, 2007 6:40 PM
subject:Re: Ticket: [XXXXX] RE: Re: Shipping of lala CDs
6 from the last 10! WOW!!
I'd blame the post office.
My netflixs always get here ridiculously late if at all.
I realized that was a dumb email and I probably wouldn't get a response from them. I mailed out another one the following day.
FROM:ME
TO:la la Ticketing Support
DATE:Mar 9, 2007 1:24 AM
subject:Re: Ticket: [XXXXX] RE: Re: Shipping of lala CDs
Looking at my Shipped CD's in "Your Trading History" from December 9th (1st cd shipped in December) till February 1st was only 7cds.
Where did you get the 10 from?
So then are you saying out of those 7 cds 6 of them weren't received?
Labels: lala.com
Thursday, March 22, 2007
lala.com something something part:01
This is how the battle of the horrible grammar began between me and lala.com began... Enjoy!
**Begin back story**
I send out 8 cd's at lala.com (which is weird cause I never been able to send out more than 2-3 at the most before.) Next time I log in to lala.com it says my account is "suspended" (also got an email saying that (see below)).
These are my emails back and forth with them to try and resolve this.
**End back story**
FROM:la la Ticketing Support
TO:ME
DATE:Mar 7, 2007 8:02 PM
subject:Shipping of lala CDs
Hello,
We have detected an unusually large number of CDs that you have committed to ship have not been received by other lala members. We have temporarily suspended your account so that we can make sure you understand how the lala service works. Please review the following lala pages which are located here:
http://www.lala.com/frontend/action/howitworks
and
http://www.lala.com/frontend/action/help
Let us know by replying to this email that you understand how the service works and let us know if you have any questions.
Thanks,
Support @ lala
**Begin back story**
I send out 8 cd's at lala.com (which is weird cause I never been able to send out more than 2-3 at the most before.) Next time I log in to lala.com it says my account is "suspended" (also got an email saying that (see below)).
These are my emails back and forth with them to try and resolve this.
**End back story**
FROM:la la Ticketing Support
TO:ME
DATE:Mar 7, 2007 8:02 PM
subject:Shipping of lala CDs
Hello,
We have detected an unusually large number of CDs that you have committed to ship have not been received by other lala members. We have temporarily suspended your account so that we can make sure you understand how the lala service works. Please review the following lala pages which are located here:
http://www.lala.com/frontend/action/howitworks
and
http://www.lala.com/frontend/action/help
Let us know by replying to this email that you understand how the service works and let us know if you have any questions.
Thanks,
Support @ lala
Labels: lala.com
Friday, March 02, 2007
DSL speed goes up
7:01pm noticed that my DSL speed has been increased. YAY! How was I dealing with 768k before!?!?!
Labels: Verizon
Thursday, March 01, 2007
Verizon an attempt to upgrade my DSL speed.
2007-03-01
I decide that I might as well pay the extra 5 bucks a month and get the faster 3MB down speed.
4:48pm called 800-660-2215
IVR tells me to call this number in the future for DSL info.
800-567-6789
and then it transferred me and the IVR asks for my cell phone number again.
4:51pm entered my phone number again
4:54 pm (REP 1) GAVE my telephone number AGAIN this time to a female rep though.
says she can't give me the online price and transferred me to tech support and that they would be able to honor it.
4:58pm Verizon hung up with me
NOTE: online it says to call this number (800) 567-6789 as well for DSL ordering when I try to sign up online.
4:58pm called (800) 567-6789.
gave my phone number to the IVR
4:58pm (REP 2)
Anna (not an America)
5:01pm she says she will transfer me to the billing department. Since she is unable to make that change.
5:02 pm IVR says estimated wait time is "zero" mins.
5:05pm (REP 3) reached a live person Miss Roberts who verified my account.
5:09pm she put me on hold with her supervisor since she said I would have to terminate my account to get that price. Have an early termination fee and then sign up online. I explained to her that I was quoted 2 days ago the 19.99 price by "Carlo" and that if she refuses to do that get me her supervisor.
5:10pm she hung up on me while she was "transferring".
5:13pm called back the "billing" department 800-660-2215. Since I was told they were the department to switch my plans.
5:16pm (REP 4) Miss Garcia she is researching the plans
she is also taking a look online cause her system doesn't show that price. she does see it online for that price.
5:23pm she transferred me to the DSL department (800-567-6789) since she can't do that price in her system.
5:27pm still waiting I just realized that my cell was almost dead and I plugged it into the wall.
5:28pm Miss Garcia checked back with me to tell me she's getting transferred to a billing rep that can help me.
5:32pm (REP 4) Miss Garcia introduces to me over the phone to (REP 5) Miss Murry. Who is also unable to switch me to the plan I was quoted on (by a REP and online) and says she can switch me to the higher plan and give me a one month courtesy credit. I agree since I should have FIOS hopefully by the end of the month.
5:37pm she put me on hold to do that.
5:39pm came back on to tell me she upgraded my account to the faster speed plan and is working on the credits.
she states that the speed increase will happen within the next 24 to 72 hours.
5:40pm she recaps the call at $31.99 a month rate and issued a credit for 1 month. And that I have to do nothing on my side when the speed change happens.
5:41pm END CALL
REPS:4
TIMES I GAVE MY PHONE NUMBER OUT: LOST TRACK. IT WAS A LOT!
Length of my life wasted on phone Today:53
I decide that I might as well pay the extra 5 bucks a month and get the faster 3MB down speed.
4:48pm called 800-660-2215
IVR tells me to call this number in the future for DSL info.
800-567-6789
and then it transferred me and the IVR asks for my cell phone number again.
4:51pm entered my phone number again
4:54 pm (REP 1) GAVE my telephone number AGAIN this time to a female rep though.
says she can't give me the online price and transferred me to tech support and that they would be able to honor it.
4:58pm Verizon hung up with me
NOTE: online it says to call this number (800) 567-6789 as well for DSL ordering when I try to sign up online.
4:58pm called (800) 567-6789.
gave my phone number to the IVR
4:58pm (REP 2)
Anna (not an America)
5:01pm she says she will transfer me to the billing department. Since she is unable to make that change.
5:02 pm IVR says estimated wait time is "zero" mins.
5:05pm (REP 3) reached a live person Miss Roberts who verified my account.
5:09pm she put me on hold with her supervisor since she said I would have to terminate my account to get that price. Have an early termination fee and then sign up online. I explained to her that I was quoted 2 days ago the 19.99 price by "Carlo" and that if she refuses to do that get me her supervisor.
5:10pm she hung up on me while she was "transferring".
5:13pm called back the "billing" department 800-660-2215. Since I was told they were the department to switch my plans.
5:16pm (REP 4) Miss Garcia she is researching the plans
she is also taking a look online cause her system doesn't show that price. she does see it online for that price.
5:23pm she transferred me to the DSL department (800-567-6789) since she can't do that price in her system.
5:27pm still waiting I just realized that my cell was almost dead and I plugged it into the wall.
5:28pm Miss Garcia checked back with me to tell me she's getting transferred to a billing rep that can help me.
5:32pm (REP 4) Miss Garcia introduces to me over the phone to (REP 5) Miss Murry. Who is also unable to switch me to the plan I was quoted on (by a REP and online) and says she can switch me to the higher plan and give me a one month courtesy credit. I agree since I should have FIOS hopefully by the end of the month.
5:37pm she put me on hold to do that.
5:39pm came back on to tell me she upgraded my account to the faster speed plan and is working on the credits.
she states that the speed increase will happen within the next 24 to 72 hours.
5:40pm she recaps the call at $31.99 a month rate and issued a credit for 1 month. And that I have to do nothing on my side when the speed change happens.
5:41pm END CALL
REPS:4
TIMES I GAVE MY PHONE NUMBER OUT: LOST TRACK. IT WAS A LOT!
Length of my life wasted on phone Today:53
Labels: Verizon
