Tuesday, December 08, 2009
BCBS doesn't pay when it should part 4
2009-11-05 3:39pm
The BCBS site shows:
Total Deductible to Meet: $1,500.00
Total Deductible Met to Date as of 10/29/2009: $1,516.26
Total Deductible Remaining: ($16.26)
But when you add up the member liability amounts
$ 1,249.73 (for medical claims (double checked)) and
$ 263.80 (for RX claims (double checked))
$ 1,513.53 is the total you get.
These are the same figures as last time I looked.
I do not know what is going on...
I haven't received an email from the BCBS employee letting me know everything has been straightened out.
Maybe it's not still. Next Tuesday (November 10th 2009) will have been 3 weeks. Maybe it will be fixed by then.
12-03-2009 8:47am I checked the BCBS website to see how the corrections they made worked out.
Since I never did received that detailed email (nor phone message) of what they did.
Guess they never bothered to finish adjusting it. It's still incorrect.
Total Deductible to Meet: $1,500.00
Total Deductible Met to Date as of 12/02/2009: $1,513.53
Total Deductible Remaining: ($13.53)
Which equals the member liability amounts when you add them up. It hadn't last time I had checked.
$1,249.73 Medical Member Liability Amount
$ 263.80 Pharmacy Member Liability Amount
added together equals
$ 1,513.53 for the total Member Liability Amount. Which is the same as it was last time I checked.
So they owe me $ 13.53
12-08-2009 12:36pm finally have a free minute to call BCBS
12:38 Yolanda answered.
I advised her:
Total Deductible Met to Date as of 12/07/2009: $1,513.53
Which still needs to be adjusted for the $13.53 since my deductible is only $1500.00
12:40pm she placed me on hold to look into it.
She came on the line a few minutes later and said she saw on her end that there is still an open case since October 20th.
She will send them an email (who ever "them" is) advising them that this is a priority to close/resolve.
I provided her with my phone number and gave her permission to leave me a voicemail once she gets a status.
The BCBS site shows:
Total Deductible to Meet: $1,500.00
Total Deductible Met to Date as of 10/29/2009: $1,516.26
Total Deductible Remaining: ($16.26)
But when you add up the member liability amounts
$ 1,249.73 (for medical claims (double checked)) and
$ 263.80 (for RX claims (double checked))
$ 1,513.53 is the total you get.
These are the same figures as last time I looked.
I do not know what is going on...
I haven't received an email from the BCBS employee letting me know everything has been straightened out.
Maybe it's not still. Next Tuesday (November 10th 2009) will have been 3 weeks. Maybe it will be fixed by then.
12-03-2009 8:47am I checked the BCBS website to see how the corrections they made worked out.
Since I never did received that detailed email (nor phone message) of what they did.
Guess they never bothered to finish adjusting it. It's still incorrect.
Total Deductible to Meet: $1,500.00
Total Deductible Met to Date as of 12/02/2009: $1,513.53
Total Deductible Remaining: ($13.53)
Which equals the member liability amounts when you add them up. It hadn't last time I had checked.
$1,249.73 Medical Member Liability Amount
$ 263.80 Pharmacy Member Liability Amount
added together equals
$ 1,513.53 for the total Member Liability Amount. Which is the same as it was last time I checked.
So they owe me $ 13.53
12-08-2009 12:36pm finally have a free minute to call BCBS
12:38 Yolanda answered.
I advised her:
Total Deductible Met to Date as of 12/07/2009: $1,513.53
Which still needs to be adjusted for the $13.53 since my deductible is only $1500.00
12:40pm she placed me on hold to look into it.
She came on the line a few minutes later and said she saw on her end that there is still an open case since October 20th.
She will send them an email (who ever "them" is) advising them that this is a priority to close/resolve.
I provided her with my phone number and gave her permission to leave me a voicemail once she gets a status.
Labels: BCBS, billing error, HDHP, Insurance
Friday, December 04, 2009
Verizon bills wrong account
I have Verizon FiOS Internet.
I do not have phone or TV service through them.
I do not receive a bill in the mail from them. Everymonth it is automatically debited from my bank account/credit card.
I am switching banks.
I have no idea what my account number is with Verizon. So I had to call them.....
2009-11-23
12:36pm called 800-VERIZON (800-837-4966)
Male answered after many minutes on hold and was able to pull it up my account with my name and address. I provided him my new credit card info.
He gave me a confirmation number: XX-00000000000
He said I had 2 accounts on file and didn't know what account it was for. He just updated my billing info only.
The active account number could be either
0000000000000
or
X000000000 (odd that there both different sizes….)
He advised me that I'll be able to sign in with those numbers and when I sign in online that I would need to know that 10/19 or 11/19 is my last billing date.
He tried to upsell me FiOS TV for an additional 55 monies a month. I told him that was way too much. He stated in a shocked voice “You think $55 is too much a month for TV??!” I told him “Yep!” Netflix is $9 bucks a month.
When he tried to upsell me internet speeds he couldn't give me the advertised online price. He also said I would need a one year agreement if I wanted the faster plans (or pay more a month with out having a commitment). I declined due to that.
12:54pm End call 12:54
Total length of call: 18 minutes
I wasn't able to access my account online with the info he gave me.
2009-12-04
9:24am
I have an older bank account that I'm slowly migrating away from.
I don't have very much money in there due to that.
I just noticed it was overdrawn this AM.
Turns out Verizon billed that account even though I had called them 2 Mondays ago and provided them with my info for my new account.
Grrrrr. Looks like I will have to call them at lunch today...
I do not have phone or TV service through them.
I do not receive a bill in the mail from them. Everymonth it is automatically debited from my bank account/credit card.
I am switching banks.
I have no idea what my account number is with Verizon. So I had to call them.....
2009-11-23
12:36pm called 800-VERIZON (800-837-4966)
Male answered after many minutes on hold and was able to pull it up my account with my name and address. I provided him my new credit card info.
He gave me a confirmation number: XX-00000000000
He said I had 2 accounts on file and didn't know what account it was for. He just updated my billing info only.
The active account number could be either
0000000000000
or
X000000000 (odd that there both different sizes….)
He advised me that I'll be able to sign in with those numbers and when I sign in online that I would need to know that 10/19 or 11/19 is my last billing date.
He tried to upsell me FiOS TV for an additional 55 monies a month. I told him that was way too much. He stated in a shocked voice “You think $55 is too much a month for TV??!” I told him “Yep!” Netflix is $9 bucks a month.
When he tried to upsell me internet speeds he couldn't give me the advertised online price. He also said I would need a one year agreement if I wanted the faster plans (or pay more a month with out having a commitment). I declined due to that.
12:54pm End call 12:54
Total length of call: 18 minutes
I wasn't able to access my account online with the info he gave me.
2009-12-04
9:24am
I have an older bank account that I'm slowly migrating away from.
I don't have very much money in there due to that.
I just noticed it was overdrawn this AM.
Turns out Verizon billed that account even though I had called them 2 Mondays ago and provided them with my info for my new account.
Grrrrr. Looks like I will have to call them at lunch today...
Labels: billing error, Verizon
