Thursday, January 11, 2007
DAMN you verizon!
DAMN you verizon! part alot of alot
2007-01-11 3:25pm
received a new bill in the mail from the old phone i had for 74.95
I call yet again... how many times has this been for the same issue!?
3:27pm called verizon
a lady answered Julie something.
3:36pm nothing has happened yet i have just sat on hold with "Julie"
every few mins she comes back on the line and verifies some more personal account information with me.
both phone numbers
my account numbers
and my cell phone number i gave them.
she says oh is that a verizon cell phone number?
and i have to go into my little speech about how
then runs off and puts me on hold and calls the dsl side of the company to find out why they are still billing me
3:44pm says she can't get a hold of the right department and she is going to have it investigated by a special team and that if i don't here from next wednesday call back.
I explained to here when I set up the dsl in November 20th it was supposed to be 17.99 a month for a year and a 5 dollar a month credit applied to that for the first 6 months.
WHY? There was an online promotion for $14.99 but it was an online exlusive deal. BUT since I had to call in to do the change of address (no way to do it online) they gave me that deal instead.
It was incorrect on my first bill for my new house (got 2 one for each house),
I also explained to here that i had spoke a month ago when i got the last bill to a previous rep and said that it would be straighted out on the next bill.
Which it wasn't obviously.
she apologizes and says that there was a glitch in there system for that promotion and she will put me on hold to see if it's one there still of why it fell off.
3:47pm puts me on hold again.
damn it's not x-mas anymore what's up with the x-mas hold music.
3:51pm she came back on and took my cell phone number for them to call me back .
and she transferred me to her supervisor who is trying to see with her manager if they can give me the credit.
4:00pm gave the new rep my cell phone number to validate the account.
she is putting a $30.00 credit on my account regarding this.
the 30 $ credit will be applied on the bill immediately but not viewable till possible next month
new balance is
$29.10
written confirmation on January 25th bill
she is going tomorrow along with her supervisor switch me to the $14.99 a month plan her words "I'll work it tomorrow to switch you to the 14.99 a month plan"
I can go online with my customer code to log in with my phone number _ _ _customer code to access my account with the new phone number.
4:08pm end call "enjoy your services and we'll talk to you tomorrow" her exact words.
since her and her manager are done for the day they will switch my plan tomorrow. She needs the manager aproval (she got it i could hear her (in the background) ask her manager as she (manger) was walking out the door for the night.
2007-01-11 3:25pm
received a new bill in the mail from the old phone i had for 74.95
I call yet again... how many times has this been for the same issue!?
3:27pm called verizon
a lady answered Julie something.
3:36pm nothing has happened yet i have just sat on hold with "Julie"
every few mins she comes back on the line and verifies some more personal account information with me.
both phone numbers
my account numbers
and my cell phone number i gave them.
she says oh is that a verizon cell phone number?
and i have to go into my little speech about how
then runs off and puts me on hold and calls the dsl side of the company to find out why they are still billing me
3:44pm says she can't get a hold of the right department and she is going to have it investigated by a special team and that if i don't here from next wednesday call back.
I explained to here when I set up the dsl in November 20th it was supposed to be 17.99 a month for a year and a 5 dollar a month credit applied to that for the first 6 months.
WHY? There was an online promotion for $14.99 but it was an online exlusive deal. BUT since I had to call in to do the change of address (no way to do it online) they gave me that deal instead.
It was incorrect on my first bill for my new house (got 2 one for each house),
I also explained to here that i had spoke a month ago when i got the last bill to a previous rep and said that it would be straighted out on the next bill.
Which it wasn't obviously.
she apologizes and says that there was a glitch in there system for that promotion and she will put me on hold to see if it's one there still of why it fell off.
3:47pm puts me on hold again.
damn it's not x-mas anymore what's up with the x-mas hold music.
3:51pm she came back on and took my cell phone number for them to call me back .
and she transferred me to her supervisor who is trying to see with her manager if they can give me the credit.
4:00pm gave the new rep my cell phone number to validate the account.
she is putting a $30.00 credit on my account regarding this.
the 30 $ credit will be applied on the bill immediately but not viewable till possible next month
new balance is
$29.10
written confirmation on January 25th bill
she is going tomorrow along with her supervisor switch me to the $14.99 a month plan her words "I'll work it tomorrow to switch you to the 14.99 a month plan"
I can go online with my customer code to log in with my phone number _ _ _customer code to access my account with the new phone number.
4:08pm end call "enjoy your services and we'll talk to you tomorrow" her exact words.
since her and her manager are done for the day they will switch my plan tomorrow. She needs the manager aproval (she got it i could hear her (in the background) ask her manager as she (manger) was walking out the door for the night.
Labels: Verizon
# posted by The Owner of This Here Blog : 6:15 PM
