Wednesday, February 28, 2007
Verizon FIOS! soon...
Yesterday when I got home there was a note on my apartment from my landlord that Verizon will be here tomorrow to install FIOS. So I called in to change over to it from DSL.
3:37pm called 800-660-2215
3:30pm (1st) rep answered and transferred me to the FIOS department.
3:40pm (2nd rep) Gerry (Male) answered.
I explained that I was excited to switch over to FIOS.
3:43pm Gerry put me on hold to get a rep on the line to see if they can set this up. He was having a problem pulling up the data in his system.
3:46pm (3rd rep) Julio Santos informs me that you don't need to have a phone line for FIOS.
3:50pm he put me on hold to get me over to the ordering department to set me up. Since his system can't find me yet.
3:54pm (4th rep) Carlo explained to me that that I don't need a phone line. Just a credit card to put the FIOS on for automatic payments. He said to try back later to see when it's available because even though there are people setting up FIOS right across my street they can't see me in the system. I should also ask the guys installing what the time frame is for it to be fully ready. Before he let me off the phone he tried to UPSELL my cell phone over to Verizon to get it on one bill. AND then after I have FIOS to get the TV with it since there channels offer a lot that direct TV don't offer.
TOLD him my rabbit ears work just fine he says that once the FIOS has been in my area for awhile get the TV for 12.9 a month or for 42.99 a month get like a 140 channels.
Damn you! and your trying to UPSELL offers!
4:04pm end call
4:15pm Talked to the installers across the street and they said check with the landlord since they are just wiring up buildings and that the line from the main road hasn't been dug yet. Told him I called the landlord and he thought it would be good to go as soon as they were done.
sigh.... I will have to wait till someone gives me a flyer in my mail box to switch over.
WHY!? couldn't Verizon just place an order in there system that I want FIOS and as soon as it's ready just switch it on!?!?!
TOTAL REPS: 4
Call to landlord: 1
Trips I made across the street to talk to some blue color workers: 1
3:37pm called 800-660-2215
3:30pm (1st) rep answered and transferred me to the FIOS department.
3:40pm (2nd rep) Gerry (Male) answered.
I explained that I was excited to switch over to FIOS.
3:43pm Gerry put me on hold to get a rep on the line to see if they can set this up. He was having a problem pulling up the data in his system.
3:46pm (3rd rep) Julio Santos informs me that you don't need to have a phone line for FIOS.
3:50pm he put me on hold to get me over to the ordering department to set me up. Since his system can't find me yet.
3:54pm (4th rep) Carlo explained to me that that I don't need a phone line. Just a credit card to put the FIOS on for automatic payments. He said to try back later to see when it's available because even though there are people setting up FIOS right across my street they can't see me in the system. I should also ask the guys installing what the time frame is for it to be fully ready. Before he let me off the phone he tried to UPSELL my cell phone over to Verizon to get it on one bill. AND then after I have FIOS to get the TV with it since there channels offer a lot that direct TV don't offer.
TOLD him my rabbit ears work just fine he says that once the FIOS has been in my area for awhile get the TV for 12.9 a month or for 42.99 a month get like a 140 channels.
Damn you! and your trying to UPSELL offers!
4:04pm end call
4:15pm Talked to the installers across the street and they said check with the landlord since they are just wiring up buildings and that the line from the main road hasn't been dug yet. Told him I called the landlord and he thought it would be good to go as soon as they were done.
sigh.... I will have to wait till someone gives me a flyer in my mail box to switch over.
WHY!? couldn't Verizon just place an order in there system that I want FIOS and as soon as it's ready just switch it on!?!?!
TOTAL REPS: 4
Call to landlord: 1
Trips I made across the street to talk to some blue color workers: 1
Labels: Verizon
Thursday, February 22, 2007
Staples: Extended Warranty Plan. Take II
9:32pm
Well...
The Staples store is now closed for the evening.
Matt the store manager didn't call me back today.
-30 points for that.
I looked today for the receipt didn't find it.
Did find my bank statement that had the transaction on it though.
I wonder if my bank has the receipt. No clue how bank stuff like that works. I really do doubt it that they would though.
Well...
The Staples store is now closed for the evening.
Matt the store manager didn't call me back today.
-30 points for that.
I looked today for the receipt didn't find it.
Did find my bank statement that had the transaction on it though.
I wonder if my bank has the receipt. No clue how bank stuff like that works. I really do doubt it that they would though.
Labels: Staples
Wednesday, February 21, 2007
Staples: Extended Warranty Plan. Take I
2007-02-21
my Hard Drive from staples went bad
found number from website
(PHONE CALL 1)
2:52pm called 1-800-3STAPLE (1-800-378-2753)
call center is closed hmmm
(PHONE CALL 2)
2:54 called 1-800-806-0555.
"Product Replacement Plan"
found via
http://www.staples.com/sbd/cre/programs/serviceplans/replacement-terms.html
2:58pm
Hold music ended but no one came on the line.
Music came back on after a few seconds.
2:59
rep answered said i should call the store and ask them
but they should be able to pull up my receipt.
(PHONE CALL 3)
Got the phone number from staples.com for my local store.
Operator says it's not in service.
(PHONE CALL 4)
Called the local number Google had listed got a fax line.
(PHONE CALL 5)
3:02pm next number from Google.com worked.
3:05pm live person answered after the very annoying static sounding hold music.
Couldn't even make out what type of music it was.
3:05pm he put me back on hold after I told him what was going on.
3:05pm new employee answered explained the situation he transferred me.
3:06pm Manager said we should be able to pull it up.
3:07pm put me on hold
3:07pm gave him the last 4 digits of my credit card.
and that it was a Maxtor or Western digital hard drive 250GB
and my cell phone number.
I really couldn't remember most of the things he asked for (example if I had used it as a debit or credit card transaction) since it was either 14-15 months ago.
He said he would check and see if he can find it and call me back.
Honestly I was surprised that the very little info I could give was helpful.
Hopefully it is.
3:09pm end call
(INCOMING PHONE CALL 6)
3:15pm He called back.
BUT he can't pull the data up at all.
They did a software change about six days ago and he can't even pull up anything that wasn't recent. He is going to call some corporate number and see if they have a record of it. If he can't get a hold of them today (said it's hard to reach them at this time of day) he will at least call me back tomorrow to let me know what the score is.
I thought it was great that he volunteered doing all this.
end call 3:16pm ish (was a short call)
TOTAL CALLS 6
my Hard Drive from staples went bad
found number from website
(PHONE CALL 1)
2:52pm called 1-800-3STAPLE (1-800-378-2753)
call center is closed hmmm
(PHONE CALL 2)
2:54 called 1-800-806-0555.
"Product Replacement Plan"
found via
http://www.staples.com/sbd/cre/programs/serviceplans/replacement-terms.html
2:58pm
Hold music ended but no one came on the line.
Music came back on after a few seconds.
2:59
rep answered said i should call the store and ask them
but they should be able to pull up my receipt.
(PHONE CALL 3)
Got the phone number from staples.com for my local store.
Operator says it's not in service.
(PHONE CALL 4)
Called the local number Google had listed got a fax line.
(PHONE CALL 5)
3:02pm next number from Google.com worked.
3:05pm live person answered after the very annoying static sounding hold music.
Couldn't even make out what type of music it was.
3:05pm he put me back on hold after I told him what was going on.
3:05pm new employee answered explained the situation he transferred me.
3:06pm Manager said we should be able to pull it up.
3:07pm put me on hold
3:07pm gave him the last 4 digits of my credit card.
and that it was a Maxtor or Western digital hard drive 250GB
and my cell phone number.
I really couldn't remember most of the things he asked for (example if I had used it as a debit or credit card transaction) since it was either 14-15 months ago.
He said he would check and see if he can find it and call me back.
Honestly I was surprised that the very little info I could give was helpful.
Hopefully it is.
3:09pm end call
(INCOMING PHONE CALL 6)
3:15pm He called back.
BUT he can't pull the data up at all.
They did a software change about six days ago and he can't even pull up anything that wasn't recent. He is going to call some corporate number and see if they have a record of it. If he can't get a hold of them today (said it's hard to reach them at this time of day) he will at least call me back tomorrow to let me know what the score is.
I thought it was great that he volunteered doing all this.
end call 3:16pm ish (was a short call)
TOTAL CALLS 6
Labels: Staples
Thursday, February 15, 2007
BestBuy.com STOP SPAMMING ME!!!
BestBuy.com STOP SPAMMING ME!!!
What is the proper spelling of spamming?
hmm I just checked my email and I got a message from BestBuy.com.
it is a coupon for 10% just about anything. So that's neat.
The thing is I swear I already "unsubscribed" from them when I got an email from the previously.
so I went ahead and "unsubscribed" again (almost positive i've done this before. The confirmation message window looked damn familiar!)
I got a confirmation saying that it can take up to ten days for it to process.
so... 10 (ten) days from now if I get another solicitation from BestBuy.com well I'm gonna have to do somthing about that. Maybe take them to small claims court. Can you do that?
I hate spam!
What is the proper spelling of spamming?
hmm I just checked my email and I got a message from BestBuy.com.
it is a coupon for 10% just about anything. So that's neat.
The thing is I swear I already "unsubscribed" from them when I got an email from the previously.
so I went ahead and "unsubscribed" again (almost positive i've done this before. The confirmation message window looked damn familiar!)
I got a confirmation saying that it can take up to ten days for it to process.
so... 10 (ten) days from now if I get another solicitation from BestBuy.com well I'm gonna have to do somthing about that. Maybe take them to small claims court. Can you do that?
I hate spam!
Labels: Best Buy
Wednesday, February 14, 2007
Verizon (NO internet)
2007-02-12 2:16pm
got home no internet got the following page.
signed in got the following page
2:17pm called 1-800-567-6789
2:19pm reached a live person
OSCAR
explained to him about the move and that I may be signing in with the old info.
Tried to get me to power off my computer and modem.
Explained to him again that all I most likely need is a user name and password
2:21 verified my address and he is reviewing the notes.
Gave me a new user name and password
login: XXXXXXXXXX
password: XXXXXXXXXX
restarted the computer and it worked
end call 2:31 pm
got home no internet got the following page.
signed in got the following page
2:17pm called 1-800-567-6789
2:19pm reached a live person
OSCAR
explained to him about the move and that I may be signing in with the old info.
Tried to get me to power off my computer and modem.
Explained to him again that all I most likely need is a user name and password
2:21 verified my address and he is reviewing the notes.
Gave me a new user name and password
login: XXXXXXXXXX
password: XXXXXXXXXX
restarted the computer and it worked
end call 2:31 pm
Labels: Verizon
Friday, February 09, 2007
VERIZON putting me in collections
2007-02-09
4:02pm received YET another bill for my old phone number from verizon
(I moved 10 miles away on Dec 1st. verizon gave me a new landline number and transfered my dsl account.)
it says it's my final bill and it may already be turned over to a collection agency.
it's for 112.90
4:03pm
called verizon at 800-483-3000
automated system hung up on me
4:05pm
called back
automated system HUNG UP AGAIN
4:07pm
called back
4:10
"Erica" in collections
explained to the rep what was going on she is looking into it.
she said she will put a dispute in the account and that she can not
do anything more but she is going to stay on the line with me
and transfer me to "service" department.
cause collections can't do anything about it.
4:15pm answered
"Kathy Black" the phone explained to her my situation.
she is looking at the account.
The account is disconnected for landline and it's a problem with verizon dsl is billing me
800-567-6789 and she is transferring me
press 221 in the ivr to reach them.
she transfered me at 4:18pm
put my info in the IVR and and am on hold 4:19pm
reached a rep at 4:21pm
"Mister Smith" answered the phone
and explained to him the situation
he says it was never canceled and that it's in the system.
he will issue a credit for the last 3 months and cancel the account.
4:25pm on hold while he's doing that?
not on hold 4:26pm
is getting me a credit for 113.85
"he thinks it hasn't been turned over to a collection agency"
confirm number XXXXXXXXX
for the credit
and he is getting the Broadband team on the phone. so they can cancel it.
and then back to the collection department so they can i don't know.
4:30pm waiting on hold
4th rep answered
4:31pm "Dave Kudlik"
explained yet again the situation
4:34pm put me on hold while he cancels the service
4:38pm off of hold
confirmation number for canceling the service: XXXXXXXXXXXXX
service has been discontinued
4:39pm is transferring me over the the collections department.
BUT he first tried to upsell me some anti virus/pop up blocker
4:40pm "Saundra" in collections
sees the "dispute" in the system she won't see the credits for a month
states IT HAS NOT been turned over to a collection agency.
4:45pm confirmed my address to mail out something stating that i owe NOTHING!
2 letters
1 stating about the adjustment
and 1 that the account was put into collections in error
end call 4:46pm
SUMMARY
Total calls for Today:3
Reps spoke with Today:5
Confirmation Numbers:2
Letters I will receive in mail:2
Length of my life wasted on phone Today:44min
4:02pm received YET another bill for my old phone number from verizon
(I moved 10 miles away on Dec 1st. verizon gave me a new landline number and transfered my dsl account.)
it says it's my final bill and it may already be turned over to a collection agency.
it's for 112.90
4:03pm
called verizon at 800-483-3000
automated system hung up on me
4:05pm
called back
automated system HUNG UP AGAIN
4:07pm
called back
4:10
"Erica" in collections
explained to the rep what was going on she is looking into it.
she said she will put a dispute in the account and that she can not
do anything more but she is going to stay on the line with me
and transfer me to "service" department.
cause collections can't do anything about it.
4:15pm answered
"Kathy Black" the phone explained to her my situation.
she is looking at the account.
The account is disconnected for landline and it's a problem with verizon dsl is billing me
800-567-6789 and she is transferring me
press 221 in the ivr to reach them.
she transfered me at 4:18pm
put my info in the IVR and and am on hold 4:19pm
reached a rep at 4:21pm
"Mister Smith" answered the phone
and explained to him the situation
he says it was never canceled and that it's in the system.
he will issue a credit for the last 3 months and cancel the account.
4:25pm on hold while he's doing that?
not on hold 4:26pm
is getting me a credit for 113.85
"he thinks it hasn't been turned over to a collection agency"
confirm number XXXXXXXXX
for the credit
and he is getting the Broadband team on the phone. so they can cancel it.
and then back to the collection department so they can i don't know.
4:30pm waiting on hold
4th rep answered
4:31pm "Dave Kudlik"
explained yet again the situation
4:34pm put me on hold while he cancels the service
4:38pm off of hold
confirmation number for canceling the service: XXXXXXXXXXXXX
service has been discontinued
4:39pm is transferring me over the the collections department.
BUT he first tried to upsell me some anti virus/pop up blocker
4:40pm "Saundra" in collections
sees the "dispute" in the system she won't see the credits for a month
states IT HAS NOT been turned over to a collection agency.
4:45pm confirmed my address to mail out something stating that i owe NOTHING!
2 letters
1 stating about the adjustment
and 1 that the account was put into collections in error
end call 4:46pm
SUMMARY
Total calls for Today:3
Reps spoke with Today:5
Confirmation Numbers:2
Letters I will receive in mail:2
Length of my life wasted on phone Today:44min
Labels: Verizon
